Privacy Policy

1. Introduction

This Privacy Policy describes how we collect, use, and process your personal data through this website and other digital platforms we use, and how we comply with current legal obligations in this area.

Your privacy is important to us, and we are committed to protecting and safeguarding your privacy rights.

For any communication related to this Privacy Policy, please contact us through the means provided on our website.

 

2. Collection and processing of personal data

Given the abundance of physical and digital means by which you can contact us, we may collect personal data in various ways and for different purposes.

• Through electronic means of contact, such as email, contact forms, comments and messages on social media platforms or messaging and call communication platforms, your data is stored only so that we can respond to contact requests, fulfill orders, and eventually for quality control of customer service.

 

• By browsing our website, and as is common practice when browsing the internet, we may collect anonymous data that identifies your IP address, internet browser, pages visited, and other preferences through the use of cookies. Cookies are small files downloaded to your device that allow for measurements, settings, and additional features. Their use is optional, but some functionalities may cease to work.

 

• Whenever we process an order, we record your information for accurate billing and delivery.

 

• In the event that we use analytical measurement platforms, online advertising, email marketing, or other platforms for communication and interaction with customers, we may collect specific individualized personal data or general and anonymous aggregated data about these interactions, including data on the reception, reading, and actions related to advertisements, links contained in messages, interactions with features and action buttons, among others.

Depending on the platforms we use, we utilize subcontracted partner entities and companies, which may be in the areas of accounting, information technology and software development, marketing, or transportation, to help us manage the business professionally. These partner entities also have their own privacy policies that comply with data protection legislation.

Some international platforms, from organizations such as Meta (Instagram, Facebook, and WhatsApp) and Alphabet (Google, Gmail, YouTube, etc.), which we can use, also collect and process your data as part of their business models. These entities have their own privacy policies, independent of ours, and are international in scope and not managed or controlled by us. You can contact these organizations to learn more about how they manage your data.

Except for interactions necessary for the legality, sustainability, and proper functioning of the business, we do not transfer or sell any personally identifiable information to third parties.

 

3. Consent

Your consent is very important to us.

In various interactions and communications with us, you may be asked to consent to this Privacy Policy. By doing so, you are giving your permission for the processing of your personal data for the identified and selected purposes. You may withdraw your consent at any time.

 

4. Purpose of data processing

The personal data we collect varies in its purpose, depending on the means and method by which it is obtained. In general, your data will be processed for one of the following purposes:

• Supply or dispatch of orders, goods or services;
• Communication and marketing initiatives;
• Invoicing for products or services purchased;
• Statistical and technical analysis aimed at improving service delivery;
• Clarification of issues, budgeting, suggestion management, complaint management, and all other customer/user support initiatives and interactions between the parties.

Regarding cookies, they can serve the following purposes, processing, and settings:

Cookies related to user accounts: If you create an account with us, we will use cookies to manage the registration process and general administration. These cookies will generally be deleted when you log out of the system, however, in some cases, they may remain to remember your preferences regarding the website;

Login-related cookies: We use cookies when you are logged in so that we can remember this action. This prevents you from having to log in every time you visit a new page. These cookies are usually removed or cleared when you log out to ensure that you can only access restricted resources and areas when you are logged in.

Website preference cookies: To provide the best browsing experience on the site, we provide this functionality to set and remember your choices about how the site behaves when you use it, and so that this information can be retrieved whenever you interact with a page or feature.

Form-related cookies: When you submit data through a form, such as those that may exist on contact pages or comment forms, cookies may be set to remember your user details for future correspondence.

Cookies related to email newsletters: If the website offers newsletter subscription services or other notification and communication systems, cookies will be used to define and remember who to show certain notifications to.

Cookies related to surveys: We may conduct surveys and questionnaires to gather interesting information, useful tools, or to understand our website users more accurately. These surveys may use cookies to remember who has already participated in a survey or to provide accurate results after page changes.

 

5. Data conservation and security

The personal data of customers and other users is kept for the period of time necessary to achieve the purposes for which it was collected, and for the period of time necessary to comply with tax, legal and judicial obligations, in accordance with the law. When it ceases to fulfill its purpose, it will be permanently deleted or, alternatively, anonymized, ceasing to be considered personal data as it will no longer identify a specific person.

Although managing data through computer applications and transmitting data over the internet does not guarantee complete security against intrusions, we, together with our service providers and partners, make every effort to implement and maintain physical and digital security measures to protect your data in accordance with applicable general regulations.

 

6. Customer/User Rights

We guarantee the rights of our clients/users as data subjects. Therefore, you may exercise your rights of Access, Consent, Rectification, Erasure, Restriction of Processing, Portability, Complaint, and Objection to the processing of your personal data at any time. To do so, please request their execution through the contact information provided.

If you exercise any of these rights, we will analyze your request and respond within 30 days.

Please note that changes to data management assumptions may create limitations or restrictions in how we communicate with you, whether through the services we provide or through the information we provide, both personal and digital, from electronic applications and our website.

We also emphasize the fact that there are tax obligations regarding the management of invoicing data that cannot be altered or eliminated under Portuguese legislation concerning organized or business accounting.

 

7. Changes to the Privacy Policy

This Privacy Policy may be changed at any time without prior notice. If such changes occur, they will be prominently displayed on the website for the convenience of customers/users.